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T&C & REFUND POLICY

DISCLAIMER:PLEASE TAKE NOTE THAT ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE WWW………………………/ MOBILE APPLICATION OR PURCHASES MADE ONLINE INDICATES YOUR AGREEMENT TO THESE USER TERMS AND CONDITIONS OF USE SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

1. Electronic Record

1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This document is being published on WWW.in.vlccwellness.com and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

2. Introduction

2.1 We thank You (Customer/User/You/Your) for registering with VLCC as its brand, (We/Us/Our/VLCC) on http://www.in.vlccwellness.com (Website) as well as on our Mobile Application (App). Your agreement with us includes these User Terms and Conditions of Use (Terms) and our Privacy Policy (together the Policies). If You don't agree with these Terms, then please don't use our services (defined later). Please note that You will not be able to book services offered by VLCC, if You have not clicked and accepted these Terms.

2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.

3. Membership Eligibility

Use of the Website and/or the App as well as other services provided by VLCC are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, VLCC shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify VLCC and hold VLCC harmless against any third party civil or criminal claim.

4. Use of Our Services

4.1 You understand and agree that by registering with VLCC, You will be able to opt for wellness, grooming and beauty services (Service).

4.2 Package booked is the amount of service intended by the user. However, service shall be provided by the company only to the extent of the amount received against the invoice. The Invoice value is equal to the amount received only.

4.3 All computer generated invoice does not require a signatures At VLCC, all appointments are booked online through our Website/App or telephonically and are subject to availability of technicians and service slots. In the event You have booked an appointment, VLCC shall be limited to rescheduling the appointment to the next convenient available time slot.

5. User Account

5.1 VLCC endeavors to provide a comfortable and flawless experience to all its customers. VLCC shall not be liable for any damages of any kind arising from the use of the Services in case such damage is incidental, punitive, and consequential.

5.2 VLCC encourages all its Customers to take full responsibility of their belongings. In case any items or belongings of the Customer at respective Center is found to be missing post availing Services, the Customer shall have to notify VLCC Center within twenty four (24) hours from the time of availing such Services. VLCC shall try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

5.3 If the Customer suspects any wrongdoing (legal or illegal) or has any complaint in respect of the Services or regarding the technicians, the Customer is encouraged to inform VLCC of the same in writing within 24 hours of using the Services of VLCC. VLCC shall not be liable for the conduct of its technicians.

5.4 Cancellation of Services -

5.5 Money once deposited is not refundable. However, it can be adjusted towards any other package after deduction of 20% of the amount paid (Post adjustment of Service already provided). Token amount paid, if any, is valid only for a period of 60 days from the paid date. Goods once sold will not be taken back.

6. Intellectual Property Rights

6.1 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, VLCC owns all Intellectual Property Rights to and in the Website/App, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that You shall not use, reproduce or distribute any content from the Website/App belonging to VLCC without obtaining an express authorization from VLCC.

6.2 Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.

7. Pricing

Prices for products and Services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of VLCC without prior notice to the Customer.

8. Termination

8.1 VLCC may de-register You from its platform and/or terminate Your use of the Website/App or its Services if it believes, in its sole and absolute discretion that You have breached, violated, abused, or unethically or exploited any of these Terms.

8.2 Notwithstanding anything mentioned in 8.1 above, these Terms will survive indefinitely unless and until VLCC chooses to terminate them. manipulated

8.3 If You or VLCC terminates Your use of the Website/App or any Service, VLCC may delete any content or other materials relating to Your use of the Service and VLCC will have no liability to You or any third party for doing so.

8.4 You shall be liable to pay for any Service or product that You have already ordered / used till the time of Termination by either party whatsoever.

9. Indemnification

You agree to indemnify, defend and hold harmless VLCC from and against any and You shall indemnify and hold harmless VLCC, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.

10. Governing Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms as well as for any Service/product sold by VLCC through the Website/App or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Delhi

11. Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

12. Amendment

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without any prior notification to user(s) and the amended and revised Terms shall be effective forthwith. Your continued use of our Services will signify Your deemed acceptance of the revised Terms.